ShegerbiteSHEGERBITE PRIVACY POLICY
(hereinafter referred to as the “Policy”)
This Privacy Policy explains how SHEGERBITE collects, uses, stores, and protects Personal Data in connection with the services provided through the SHEGERBITE mobile application and website.
I. INTRODUCTION
The administrator of personal data collected in accordance with this Policy is:
SHEGERBITE TRADING
Addis Ababa, Lemi Kura Sub City, Woreda 8
Federal Democratic Republic of Ethiopia
(hereinafter referred to as “Administrator”, “SHEGERBITE”, “we”, “our”, or “us”).
For any matters related to privacy or personal data protection, you may contact us at:
Email: shegerbite@gmail.com
SHEGERBITE processes personal data in accordance with:
• applicable laws and regulations of the Federal Democratic Republic of Ethiopia,
• principles of lawful, fair, and transparent data processing,
• and the provisions set out in this Privacy Policy.
Personal data is collected only to the extent necessary to provide and improve our services through the Application and Website.
II. DEFINITIONS
For the purposes of this Policy, the following definitions apply:
1. Application – the mobile application named SHEGERBITE.
2. Personal Data – any information relating to an identified or identifiable natural person. A person may be identified directly or indirectly through information such as name, identification details, location data, online identifiers, or other elements relating to their identity.
3. Account – a user profile created within the Application that enables the User to access and use the services provided by SHEGERBITE.
4. Newsletter – electronic communication sent periodically to Users who have agreed to receive updates, promotions, or information from SHEGERBITE.
5. Partner / Partners – restaurants, cafés, hospitality venues, and entertainment establishments whose offers are presented within the Application.
6. Processing of Personal Data – any operation performed on personal data, including collection, recording, organization, storage, use, sharing, restriction, deletion, or destruction.
7. Terms and Conditions – the Terms governing the provision of electronic services through the Application and Website.
8. Website – the official website operated by SHEGERBITE.
9. User / Customer – any individual using the services available within the Application or Website.
III. SCOPE OF PERSONAL DATA COLLECTION
The purpose, scope, and recipients of Personal Data processed by us depend on the actions taken by the User within the Application, Website, or other communication channels.
Providing Personal Data is necessary for the use of certain services, including:
• creating a User Account,
• making reservations through the Application,
• using offers provided by our Partners.
Some information may also be required for tax, accounting, or payment processing purposes as required by applicable Ethiopian laws.
In other cases, providing Personal Data is voluntary but may be necessary to fully access our services.
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IV. PURPOSE OF PERSONAL DATA PROCESSING
We collect and process Personal Data for the following purposes:
a) Provision of services
Personal Data is processed to enable the use of the Application and Website, including:
• creating and managing a User Account,
• making reservations at Partner venues,
• sending confirmations and notifications related to reservations,
• enabling communication between Users and Partners.
Information collected may include:
• name,
• email address,
• telephone number,
• username,
• payment-related information.
The legal basis for this processing is the necessity to perform services requested by the User.
Personal data connected with the Account will be processed for the duration of the User’s use of the Account and afterwards only for the period necessary to handle complaints or claims.
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b) Financial settlements
Personal Data may be processed for purposes related to financial transactions, including:
• verification of payments,
• issuing invoices,
• maintaining accounting records.
Transaction information may include:
• details of the service ordered,
• date and time of reservation,
• payment method used.
Data processed for accounting purposes will be stored for the period required by applicable financial and tax regulations in Ethiopia.
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c) Protection of legal claims
We may process certain Personal Data to establish, pursue, or defend legal claims.
This may include:
• name,
• contact details,
• reservation information,
• service usage history.
Such processing is carried out to protect our legitimate interests and comply with applicable laws.
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d) Marketing activities
We may process Personal Data for marketing purposes, including:
• sending promotional messages,
• presenting personalized offers,
• conducting marketing campaigns and advertising activities.
Marketing communications are only sent where the User has provided consent or where permitted by applicable law.
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e) Statistical analysis and service improvement
We analyze how Users interact with our Application and Website in order to:
• improve functionality,
• enhance user experience,
• develop new services.
Information processed may include:
• pages visited,
• time spent within the Application,
• device information,
• IP address,
• browser or operating system.
This information is mainly used in aggregated or anonymized form.
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f) Communication with Users
We may communicate with Users through:
• system notifications,
• email,
• social media messages,
• telephone contact.
Correspondence with Users may be stored to improve service quality and to resolve inquiries or complaints.
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g) Competitions and promotions
If SHEGERBITE organizes competitions or promotional campaigns, personal data provided in participation forms may be processed for the purpose of conducting the competition and awarding prizes.
Participation is voluntary and the required data fields will always be clearly indicated.
h) Newsletter
Users may subscribe to receive newsletters containing information about:
• promotions,
• new partner venues,
• updates to the Application.
Users may unsubscribe at any time by contacting us via the email address provided in this Policy.
V. COOKIES POLICY
1. Website
The Website uses Cookies, which are small text files stored on the User’s device.
Cookies allow us to:
• ensure proper functioning of the Website,
• improve security and performance,
• analyze usage patterns,
• personalize services.
Cookies may collect information such as:
• IP address,
• browser type,
• operating system,
• device identifiers.
Users may manage Cookie settings through their browser preferences.
Disabling Cookies may limit some features of the Website.
2. Application
The Application allows Users to manage privacy preferences, including:
Location data
Location services may be used to help Users find nearby Partner venues and improve service recommendations.
Users may enable or disable location services through their mobile device settings.
Notifications
Users may choose to receive push notifications regarding:
• promotions,
• updates,
• reservation reminders.
These notifications can be turned on or off in the device settings.
VI. SOCIAL NETWORKS
We may process Personal Data of Users who interact with our official social media pages on platforms such as:
• TikTok
This data is used only for communication, promotion, and engagement with our community.
VII. RECIPIENTS OF PERSONAL DATA
Personal Data may be shared with trusted service providers supporting the operation of the Application, including:
• IT service providers,
• marketing partners,
• payment processors,
• cloud service providers,
• legal or accounting advisors,
• partner restaurants and hospitality venues.
Such entities process Personal Data only to the extent necessary to perform their services.
Personal Data may also be disclosed to authorized public authorities when required by law.
VIII. TRANSFER OF DATA TO OTHER COUNTRIES
Where necessary, Personal Data may be processed by service providers located outside Ethiopia.
In such cases, SHEGERBITE ensures that appropriate security measures are implemented to protect Personal Data and maintain an adequate level of protection.
IX. DATA RETENTION PERIOD
Personal Data will be stored only for the period necessary to achieve the purposes for which it was collected.
In general:
• data related to Accounts is stored while the Account remains active,
• accounting data is stored according to applicable financial regulations,
• data related to legal claims may be stored for the duration of the applicable limitation period.
After the retention period expires, Personal Data will be securely deleted or anonymized.
X. USER RIGHTS
Users have the right to:
• access their Personal Data,
• request correction of inaccurate data,
• request deletion of data where legally permissible,
• object to certain types of processing,
• withdraw previously granted consent.
Requests related to personal data may be submitted via:
XI. SECURITY
SHEGERBITE applies appropriate technical and organizational security measures to protect Personal Data against unauthorized access, disclosure, alteration, or loss.
These measures include:
• secure server infrastructure,
• encrypted communication protocols,
• restricted access to personal data,
• internal security procedures.
XII. FINAL PROVISIONS
1. SHEGERBITE reserves the right to update this Privacy Policy if necessary due to legal, technological, or operational changes.
2. Updates to the Policy will be published within the Application or Website.
3. Continued use of the services after publication of changes constitutes acceptance of the updated Policy.
4. In matters not regulated by this Policy, the applicable laws of the Federal Democratic Republic of Ethiopia shall apply.
5. Any disputes related to the application of this Policy shall be resolved by the competent courts of Ethiopia.
6. The Application or Website may contain links to third-party websites. This Policy applies only to services provided by SHEGERBITE.
This Privacy Policy is effective from:
March 23, 2026