ShegerbiteTERMS AND CONDITIONS OF USE
OF THE SHEGERBITE MOBILE APPLICATION AND WEBSITE
(hereinafter referred to as the “Terms and Conditions”)
Effective date: 23 March 2026
I. INTRODUCTORY PROVISIONS
1. These Terms and Conditions define the rules governing the use of the SHEGERBITE mobile application and website operated by the Service Provider.
2. By accessing or using the Application or Website, the User confirms that they have read, understood, and accepted these Terms and Conditions.
3. The purpose of these Terms is to ensure the lawful, secure, and orderly operation of the Application and Website and to define the rights and obligations of Users, Commercial Entities, and the Service Provider.
4. The Application enables Users to discover and reserve promotional offers provided by independent Commercial Entities, such as restaurants, cafés, and hospitality venues.
5. The Service Provider acts as an intermediary platform facilitating reservations between Users and Commercial Entities. The Service Provider does not operate or control the Commercial Entities.
6. Services within the Application and Website are provided electronically through digital communication networks.
7. The Service Provider may improve or modify the functionality of the Application by introducing new features, improving existing services, or adapting the system to technological or legal requirements.
8. The Application is available for download from the Apple App Store and Google Play Store.
9. Downloading and installing the Application is free of charge. However, Users may be required to pay reservation fees related to selected Offers.
10. The User bears responsibility for any internet or mobile data charges resulting from the use of the Application according to agreements with their network provider.
11. The Service Provider grants the User a limited, non-exclusive, non-transferable license to use the Application solely for personal use and only to the extent necessary to access the Services.
II. DEFINITIONS
For the purposes of these Terms and Conditions, the following definitions apply:
Survey – a feedback questionnaire available to Users after redeeming an Offer.
Application – the mobile application named SHEGERBITE, available through Apple App Store and Google Play Store.
Prohibited Data – any content prohibited under applicable Ethiopian or international law, including but not limited to pornographic material, violent or hateful content, defamatory statements, copyright violations, or material offensive to public morality.
Registration Form – the electronic form used by a User to create an Account.
Consumer – a User who is a natural person using the Application for purposes not directly related to business or professional activity.
Account – an individual User profile within the Application allowing access to services such as reservations.
Premises – the physical location operated by a Commercial Entity where an Offer is redeemed.
Offer – a promotional announcement or discount provided by a Commercial Entity and made available through the Application.
Cookies – small text files stored on a User’s device to support the proper functioning of the Application or Website.
Commercial Entity – an independent business entity, such as a restaurant or hospitality venue, that provides Offers to Users through the Application.
Privacy Policy – the document describing the rules for processing personal data within the Application.
Terms and Conditions – this document regulating the provision of services by the Service Provider.
Agreement – the legal agreement concluded between the User and the Service Provider through acceptance of these Terms.
Electronic Services – services provided electronically through the Application or Website, including account management and reservation services.
Service Provider – SHEGERBITE, the owner and operator of the Application and Website.
User – a natural person who has reached 18 years of age and uses the Application.
Service – any functionality or service made available through the Application or Website.
III. GENERAL RULES OF USE
1. Users must use the Application in accordance with:
• applicable laws of the Federal Democratic Republic of Ethiopia
• these Terms and Conditions
• generally accepted principles of responsible internet usage.
2. Anonymous use of services requiring identification is not permitted.
3. The Application may only be used by persons 18 years of age or older.
4. Users must provide accurate and truthful information when registering or using the Application.
5. Creating and maintaining a User Account is free of charge.
6. Certain Offers may require payment of a reservation fee, as specified within the Application.
7. Users are strictly prohibited from:
• attempting to bypass or compromise the technical security of the Application
• conducting unauthorized testing of system security
• using automated tools or algorithms that may interfere with the functioning of the Application.
8. Users must in particular:
• use the Application in a manner that does not disrupt its operation
• respect the rights and privacy of other Users and third parties
• avoid actions that may harm the Service Provider or Commercial Entities
• comply with the conditions of the purchased Offer and the rules applicable at the Premises.
9. Users should immediately notify the Service Provider if they become aware of any violation of their rights within the Application.
10. Users may stop using the Application at any time.
11. If a User violates these Terms or applicable law, the Service Provider may take appropriate measures including restricting or suspending access to the Application.
IV. CONCLUSION OF THE SERVICE AGREEMENT
1. The Service Provider makes these Terms available to Users free of charge prior to concluding any agreement.
2. Accessing the Website constitutes the conclusion of an agreement for the provision of basic electronic services.
3. The Agreement for maintaining a User Account is concluded when the registration process is completed successfully.
4. For paid services, the User must read and accept these Terms before completing payment.
5. A reservation agreement is concluded when:
• the User selects an Offer,
• accepts these Terms,
• pays the reservation fee.
6. The reservation agreement becomes effective once payment is successfully processed through the payment system used by the Application.
7. The reservation fee covers only the reservation service and does not constitute payment for the meal or service provided by the Commercial Entity.
8. Payment for the actual Offer is made directly at the premises of the Commercial Entity.
V. TERMINATION OF AGREEMENT AND ACCOUNT SUSPENSION
1. The Agreement may be terminated by either the User or the Service Provider.
2. The User may terminate the Agreement at any time by deleting their Account.
3. The Agreement ends when the Account is deleted or when the User stops using the Website.
4. The Service Provider may restrict access to the Application if the User:
• violates these Terms,
• violates applicable law,
• acts in a manner harmful to the platform or other Users.
5. The Service Provider may temporarily block an Account for security reasons, including suspected unauthorized access.
6. The Service Provider may permanently delete an Account in case of serious or repeated violations.
7. Accounts containing Prohibited Data may be suspended until such data is removed.
8. Re-registration after deletion due to violations may be refused.
9. Deleting or suspending an Account under these circumstances does not entitle the User to compensation.
VI. RESPONSIBILITY AND LIABILITY
1. The Service Provider is not responsible for consequences arising from incorrect data provided by the User.
2. The Service Provider is not liable for damages resulting from use of the Application contrary to these Terms.
3. The Service Provider is not responsible for actions taken by third parties impersonating the User.
4. The Service Provider is not liable for technical limitations or device incompatibility affecting the User’s ability to access the Application.
5. The Service Provider does not operate the payment system and is not responsible for payment processing errors caused by third-party payment providers.
6. The Service Provider is not responsible for:
• the accuracy or quality of Offers published by Commercial Entities
• decisions made by Users based on information within the Application
• the performance or quality of services provided by Commercial Entities
• damages resulting from misuse of the Application by Users.
7. Commercial Entities are solely responsible for fulfilling their Offers and providing services at their premises.
8. The Service Provider shall not be liable for damages caused by cyber-threats including hacking, malware, or unauthorized system access.
9. The Service Provider shall not be liable for failure to perform obligations resulting from force majeure, including events beyond reasonable control such as natural disasters, strikes, or public emergencies.
VII. RESERVATIONS
1. Users may reserve Offers available in the Application.
2. A reservation becomes valid after payment of the reservation fee.
3. To reserve an Offer the User must:
• accept these Terms
• select the Offer
• specify the number of guests
• confirm the reservation.
4. Reservation confirmation is delivered through the Application or by email.
5. Each Offer includes a specific date, time, and venue where it may be redeemed.
6. Children older than two years count as guests.
7. If the number of guests exceeds the declared number, the Commercial Entity may refuse to apply the discount.
8. Reservation fees are non-refundable if the User cancels the reservation or fails to appear at the scheduled time.
9. Payments are processed through authorized electronic payment providers available within the Application.
10. Complaints regarding payment processing should be addressed directly to the payment service provider.
VIII. WITHDRAWAL FROM THE AGREEMENT
1. Consumers may withdraw from the Agreement within 14 days from its conclusion.
2. Withdrawal must be communicated by sending a statement to:
3. The right of withdrawal does not apply once the service has been fully performed with the User’s consent.
4. In the event of valid withdrawal, the Service Provider will refund payments within 14 days using the same payment method unless otherwise agreed.
IX. COMPLAINTS
1. Users may submit complaints regarding the functioning of the Application via:
2. A complaint should include:
• device model
• operating system version
• description of the issue.
3. Complaints will be reviewed within 14 business days.
4. Complaints concerning the implementation of an Offer must be addressed directly to the Commercial Entity responsible for the Offer.
X. COPYRIGHT
1. All intellectual property rights related to the Application belong to SHEGERBITE or authorized licensors.
2. Users may not copy, distribute, modify, or reproduce Application content without permission.
3. Posting content in the Application grants the Service Provider a non-exclusive license to use that content for operating and promoting the Application.
XI. PERSONAL DATA PROTECTION
1. The administrator of Users’ personal data is SHEGERBITE.
2. Personal data is processed solely for purposes necessary to provide services through the Application.
3. Providing personal data is voluntary but required to use certain services.
4. Personal data may be shared with service providers supporting the operation of the Application, including IT providers and payment processors.
5. Users have the right to access, correct, or request deletion of their personal data.
6. Detailed information regarding data processing is contained in the Privacy Policy available within the Application.
XII. NEWSLETTER
1. Users who provide consent may receive commercial information electronically.
2. Consent may be withdrawn at any time by contacting:
XIII. MODIFICATION OF TERMS
1. The Service Provider may modify these Terms due to:
• legal changes
• technological improvements
• introduction of new services.
2. Users will be informed of changes through the Application or Website.
3. Continued use of the Application after the update constitutes acceptance of the revised Terms.
XIV. FINAL PROVISIONS
1. These Terms are governed by the laws applicable in the Federal Democratic Republic of Ethiopia.
2. Any disputes arising from the use of the Application shall be resolved by competent courts within Ethiopia.
3. If any provision of these Terms is declared invalid by a competent authority, the remaining provisions shall remain in force.
4. The English version of these Terms shall prevail in the event of translation discrepancies.
5. These Terms remain in force until replaced by an updated version.